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Aylmer

115 Talbot St W, Aylmer, ON N5H
1J6, Canada

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Belleville

20 Bridge St W, Belleville, ON K8P
1H7, Canada

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Brantford

153 West St, Brantford, ON N3T
3G4, Canada

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Brighton

43 Main St, Brighton, ON K0K 1H0,
Canada

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Brockville

2107 Parkdale Ave E, Brockville, ON
K6V 5W1, Canada

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Cambridge - King

960 King St E, Cambridge, ON
N3H 3P3, Canada

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Cambridge - Main

51 Main St, Cambridge, ON N1R
1V6, Canada

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Campbellford

52 Bridge St E, Campbellford, ON
K0L 1L0, Canada

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Chatham King

85 King St W, Chatham, ON N7M
1C7, Canada

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Chatham McNaughton

170 McNaughton Ave W,
Chatham, ON N7L 1R4, Canada

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Fort Erie

201 Jarvis St, Fort Erie, ON L2A 2S7,
Canada

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Goderich

4 Courthouse Square, Goderich,
ON N7A 1M3, Canada

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Grand Bend

31 Ontario St N, Grand Bend, ON
N0M 1T0, Canada

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Gravenhurst

125 Muskoka Rd S, Gravenhurst,
ON P1P 1X3, Canada

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Guelph Gordon

951 Gordon St #8B, Guelph, ON
N1G 4S1, Canada

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Guelph Wellington

715 Wellington St W, Guelph, ON
N1H 8L8, Canada

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Hamilton

326 Ottawa St N, Hamilton, ON
L8H 4A1, Canada

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Hanover

513 11th Ave, Hanover, ON N4N 2S3,
Canada

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Huntsville

30 Main St E, Huntsville, ON P1H
2C8, Canada

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Kapuskasing

18 Circle St, Kapuskasing, ON P5N
1P4, Canada

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Kitchener

4396 King St E #1, Kitchener, ON
N2P 2G4, Canada

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Leamington

3-11 Erie St S, Leamington, ON N8H
3A6, Canada

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Listowel

780 Wallace Ave N, Listowel, ON
N4W 1M2, Canada

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Midland

212 King St #1, Midland, ON L4R
3L9, Canada

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Mississauga

1370 Dundas St E #7, Mississauga,
ON L4Y 4G4, Canada

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Napanee

7 Market Square, Napanee, ON
K7R 1R3, Canada

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New Liskeard

324 Whitewood Ave W, New
Liskeard, ON P0J 1P0, Canada

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Niagara Falls

4695 Queen St, Niagara Falls, ON
L2E 2L9, Canada

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North Bay Main

496 Main St E, North Bay, ON P1B
1B5, Canada

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Oshawa

1076 Cedar St, Oshawa, ON L1J
3R9, Canada

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Ottawa

1262 Wellington St. W, Ottawa, ON
K1Y 3A5, Canada

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Owen Sound

978 3rd Ave E, Owen Sound, ON
N4K 2K9, Canada

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Parry Sound

34 Seguin St, Parry Sound, ON P2A
1B1, Canada

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Port Colborne

349 King St, Port Colborne, ON L3K
4H2, Canada

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Sarnia

129 Mitton St S, Sarnia, ON N7T
3C5, Canada

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Sault St Marie

898 Queen St E, Sault Ste. Marie,
ON P6A 1Y7, Canada

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Simcoe

26 Robinson St, Simcoe, ON N3Y
1W4, Canada

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St. Catharines

92 Pelham Rd, St. Catharines, ON
L2S 1T1, Canada

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Stratford

673 Ontario St, Stratford, ON N5A
3J6, Canada

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Strathroy

51 Front St W, Strathroy, ON N7G
1X6, Canada

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Sudbury

372 Riverside Dr, Sudbury, ON P3E
4K3, Canada

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Tillsonburg

110 Broadway, Tillsonburg, ON
N4G 3P6, Canada

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Timmins Riverside Drive

670 Riverside Dr, Timmins, ON
P4N 3V9, Canada

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Timmins Third Ave

214 3rd Ave, Timmins, ON P4N 1E1,
Canada

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Trenton

82 Division St, Trenton, ON K8V
4W5, Canada

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Wallaceburg

740 James St, Wallaceburg, ON
N8A 2P5, Canada

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Welland

16 Steel St, Welland, ON L3B 3L9,
Canada

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Windsor

1368 Ottawa St, Windsor, ON N8X
2E8, Canada

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🌟Welcome Back to True North Nation!

Maximize your rewards. Amplify your experience.

Earn TruePoints Every Visit
Earn TruePoints
Every Visit

Collect 10 points each time you shop, with bonus opportunities like birthdays, app downloads, and more.

Unlock Instant Discounts
Unlock Instant
Discounts

Redeem your TruePoints directly at checkout for up to 25% off cannabis products — no hassle, no waiting.

Exclusive Member Perks
Exclusive
Member Perks

Enjoy birthday rewards, referral bonuses, and first access to special events, drops, and new reward experiences.

Point Bonus on Signup
Point Bonus
on Signup

Get 100 points just for signing up and 50 extra points for downloading the True North app.

Nation-Only Giveaways & Bonuses
Nation-Only Giveaways & Bonuses

Stay tuned for surprise bonuses, limited-time offers, and loyalty-exclusive incentives all year round.

Keep track of your points and current offers
Get exclusive access to special promotions
Easily shop from your local store online
Discover everything you need to know about cannabis

Relaunch FAQ - Existing Members

FAQ for Existing Members

Exclusively for Members of True North Nation

🔄What's New with Our Loyalty Program?

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We’ve revamped the True North Nation Loyalty Program to bring you more value and greater savings on the products you love most. Here’s what’s changed:

  • Toke’Ns are now called TruePoints – but don’t worry, they work the same way.
  • You’ll now use the True North app to track and manage your rewards.
  • Redeem your TruePoints for exclusive discounts on cannabis products at any store location—not just merch or accessories.
  • We’ve simplified everything to make your loyalty feel more rewarding, more often.

💡 Will My Previous Toke’Ns Carry Over?

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Absolutely! All of your unused Toke’Ns have been seamlessly converted into TruePoints at a 1:1 ratio.
Even better—any points that expired during the pause have been reinstated, just for being part of the Nation. 🙌

📲 How Do I Access and Use My TruePoints?

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  1. Download the True North app (iOS or Android)
  2. Log in using your phone number
  3. Tap into your TruePoints Wallet to view your balance and rewards.

At checkout, simply let your budtender know you’d like to use your TruePoints, and they’ll apply the discount right in the POS—no app redemption required.

🛠 How Do I Earn TruePoints?

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Earning is simple, and it starts the moment you join:

  • 🛍 10 TruePoints per visit — Every time you shop, your balance grows.
  • 🎉 Exclusive Birthday Reward — True North Nation Members get a special birthday gift in their Wallet during their birthday month.
  • 📲 Fast Track with the App — Download the True North app if you haven’t already, and you’ll get 50 bonus TruePoints just for joining us digitally.
  • 🔁 Plus: New ways to earn are coming soon, and Nation Members will always be the first to know.

🎁 What Can I Use My TruePoints For?

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Your points now unlock savings at any True North location:

  • 150 True Points – 5% Off
  • 200 True Points – 10% Off
  • 250 True Points – 15% Off
  • 300 True Points – 20% Off
  • 350 True Points – 25% Off

🙋 Can I Redeem More Than One Reward Per Visit?

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Not at this time—you can redeem one TruePoints reward per day.

✨ But stay tuned—True North Nation Members are always the fi rst to know about bonus drops, new reward experiences, and more ways to stack up savings.

📍 Where Can I Redeem My Rewards?

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All rewards are redeemable at any participating True North Cannabis Co. location in store or online —your loyalty travels with you, wherever & however you shop.

🤔 Have More Questions?

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We’re here to help! For further assistance or inquiries our knowledgeable retail team is always ready to assist during your visit.

Post-Relaunch FAQ - General

🔠 Getting Started

Who Can Join True North Nation?

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Anyone aged 19+ with a valid ID is welcome to join—no purchase necessary.

Is There a Cost to Join?

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Nope. Zero. Nada. Membership is completely free!

How do I sign up?

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Sign up with your phone number and email address and download our app to start earning rewards instantly. You can work your way to a reward just for becoming a member (100 TruePoints) and downloading the app (50 TruePoints)

How do I access my rewards and TruePoints?

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All your rewards live in your True North Wallet, accessible via our app or mobile browser. You’ll see your point balance, your tier, and available discounts to redeem.

How do I earn points TruePoints?

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Action TruePoint / True Nation Member Exclusive Offer Earned Notes
Sign-Up Bonus 100 Points Earned upon joining the loyalty program.
App Download Bonus 50 Points Customers get bonus points for downloading the app.
Per Visit 10 Points per visit Points earned per visit, regardless of purchase amount.
Referral Program 15% Off Earned when a referred friend signs up & makes their first purchase.
Birthday Bonus 25% Off (valid for 7 days) Customers receive a birthday reward valid for 7 days.
Bounce-Back Incentive $10 Off If a customer spends $100 on 10 separate visits, they earn $10 off.

When will I see my TruePoints after a visit?

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Truepoints will appear in your wallet within 24 hours of your visit, and most times they’re there right away.

Can I collect points for Click & Collect orders?

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Yes! As long as you complete the pickup, your visit will count toward loyalty.

🎁 Redeeming Rewards

How do I redeem my TruePoints?

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You can track, save, and plan how to use your TruePoints from our iOS & Android App. When you are ready to use your TruePoints you can apply them online at checkout or in-store your retail associate can apply them to your purchase.

What can I use my TruePoints for?

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TruePoints can be used to unlock discounts on your purchases.

Reward Levels

Here are the available redemption tiers:

  • 150 TruePoints = 5% Off
  • 200 TruePoints = 10% Off
  • 250 TruePoints = 15% Off
  • 300 TruePoints = 20% Off
  • 350 TruePoints = 25% Off

Can I redeem more than one reward per visit?

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Not this time—you can redeem one TruePoints reward per day to keep things flowing and fair for all our members.

✨But keep your eyes peeled! True North Nation members are always the first to know about bonusevents, surprise drops, and new ways to maximize your TruePoints. Trust us—there’s more fun (andsavings) ahead.

Where can I redeem my rewards?

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Rewards can be redeemed at any participating True North location.

♻️ Returns, Transfers, and Expiration

What happens if I return a purchase?

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Cannabis sales are final. For accessories and merch, standard store policy applies. Points used for rewards are non-refundable once redeemed.

For Faulty or Defective devices that fall under the True North Return Policy the discount will be honoured on the exchanged product.

Can I transfer my points to someone else?

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No—your Toke’Ns & TruePoints are exclusive to your account and are not transferable.

Do my points expire?

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Your TruePoints will only expire if you haven’t made a purchase at True North in 12 months. That means as long as you continue shopping with us—even just once a year—you’ll keep your points active and ready to use whenever you are. Keep earning, keep saving, and your TruePoints will always be there when you need them.

🚧 Troubleshooting

What if I didn’t receive a text or deleted my message?

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No worries—your Budtender can help look up your account in-store. Make sure:

  • You’ve opted into messages
  • Your phone number and email are up to date
  • You’ve checked your spam folder

Can I add the Wallet to my home screen?

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Yes! Android and iOS can download our app.

Apple store – https://apps.apple.com/us/app/true-north-cannabis/id6504047810

Google store – https://play.google.com/store/apps/details?id=org.springbig.trueNorth

Who can I contact if I need help?

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Feel free to chat with a store manager on your next visit if you need more help!

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