Welcome Back To True North Nation!

We’ve revamped the True North Nation Loyalty Program to bring you more value and greater savings on the products you love most. Here’s what’s changed:

• Toke’Ns are now called TruePoints – but don’t worry, they work the same way.
• You’ll now use the True North app to track and manage your rewards.
• Redeem your TruePoints for exclusive discounts on cannabis products at any store location—not just merch or accessories.
• We’ve simplified everything to make your loyalty feel more rewarding, more often.

Absolutely! All of your unused Toke’Ns have been seamlessly converted into TruePoints at a 1:1 ratio.
Even better—any points that expired during the pause have been reinstated, just for being part of the Nation.

1. Download the True North app (iOS or Android)
2. Log in using your phone number
3. Tap into your TruePoints Wallet to view your balance and rewards.

At checkout, simply let your budtender know you’d like to use your TruePoints, and they’ll apply the discount right in the POS—no app redemption required.

Earning is simple, and it starts the moment you join:

• 10 TruePoints per visit — Every time you shop, your balance grows.
•  Exclusive Birthday Reward — True North Nation Members get a special birthday gift in their Wallet during their birthday month.
• Fast Track with the App — Download the True North app if you haven’t already, and you’ll get 50 bonus TruePoints just for joining us digitally.
• Plus: New ways to earn are coming soon, and Nation Members will always be the first to know.

Your points now unlock savings at any True North location:

• 150 True Points – 5% Off
• 200 True Points – 10% Off
• 250 True Points – 15% Off
• 300 True Points – 20% Off
• 350 True Points – 25% Off

Not at this time—you can redeem one TruePoints reward per day.

But stay tuned—True North Nation Members are always the fi rst to know about bonus drops, new reward experiences, and more ways to stack up savings.

All rewards are redeemable at any participating True North Cannabis Co. location in store or online —your loyalty travels with you, wherever & however you shop.

We’re here to help! For further assistance or inquiries our knowledgeable retail team is always ready to assist during your visit.

Anyone aged 19+ with a valid ID is welcome to join—no purchase necessary.

Nope. Zero. Nada. Membership is completely free!

Sign up with your phone number and email address and download our app to start earning rewards instantly. You can work your way to a reward just for becoming a member (100 TruePoints) and downloading the app (50 TruePoints)

All your rewards live in your True North Wallet, accessible via our app or mobile browser. You’ll see your point balance, your tier, and available discounts to redeem.

Truepoints will appear in your wallet within 24 hours of your visit, and most times they’re there right away.

Yes! As long as you complete the pickup, your visit will count toward loyalty.

You can track, save, and plan how to use your TruePoints from our iOS & Android App. When you are ready to use your TruePoints you can apply them online at checkout or in-store your retail associate can apply them to your purchase.

TruePoints can be used to unlock discounts on your purchases.
Reward Levels
Here are the available redemption tiers:

• 150 TruePoints = 5% Off
• 200 TruePoints = 10% Off
• 250 TruePoints = 15% Off
• 300 TruePoints = 20% Off
• 350 TruePoints = 25% Off

Not this time—you can redeem one TruePoints reward per day to keep things flowing and fair for all our members.
But keep your eyes peeled! True North Nation members are always the first to know about bonusevents, surprise drops, and new ways to maximize your TruePoints. Trust us—there’s more fun (andsavings) ahead.

Rewards can be redeemed at any participating True North location.

Cannabis sales are final. For accessories and merch, standard store policy applies. Points used for rewards are non-refundable once redeemed.
For Faulty or Defective devices that fall under the True North Return Policy the discount will be honoured on the exchanged product.

No—your Toke’Ns & TruePoints are exclusive to your account and are not transferable.

Your TruePoints will only expire if you haven’t made a purchase at True North in 12 months. That means as long as you continue shopping with us—even just once a year—you’ll keep your points active and ready to use whenever you are. Keep earning, keep saving, and your TruePoints will always be there when you need them.

No worries—your Budtender can help look up your account in-store. Make sure:

• You’ve opted into messages
• Your phone number and email are up to date
• You’ve checked your spam folder

Yes! Android and iOS can download our app.
Apple store – https://apps.apple.com/us/app/true-north-cannabis/id6504047810
Google store – https://play.google.com/store/apps/details?id=org.springbig.trueNorth

Feel free to chat with a store manager on your next visit if you need more help!