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115 Talbot St W
Aylmer, ON N5H 1J6

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20 Bridge St
Belleville, ON K8P 1H7

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153 West St
Brantford, ON N3T 3G4

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2107 Parkdale Ave
Brockville K6V 0B4

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Cambridge Galt

51 Main St
Cambridge, ON N1R 1V6

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Cambridge Preston

3-960 King St E
Cambridge, ON N3H 3P3

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85 King St W
Chatham, ON N7M 1C7

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Grand Bend

31 Ontario St S
Grand Bend, ON N0M 1T0

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125 Muskoka Rd S
Gravenhurst, ON P1P 1X3

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326 Ottawa St N
Hamilton, ON L8H 4A1

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30 Main St E
Huntsville, ON P1H 2C8

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780 Wallace Ave N
Listowel, ON N4W 1M2

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Niagara Falls

4695 Queen St
Niagara Falls, ON L2E 2L9

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1262 Wellington St. W,
Ottawa, ON K1Y 3A5

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Port Colborne

349 King St
Port Colborne, ON L3K 4H2

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129 Mitton St S
Sarnia, ON N7T 3C5

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22 Robinson St
Simcoe, ON N3Y 1W4,

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St. Catharines

92 Pelham Rd
St. Catharines, ON L2S 1T1

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673 Ontario St
Stratford, ON N5A 3J6

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51 Front St W
Strathroy, ON N7G 1X6

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110 Broadway
Tillsonburg, ON N4G 3P6

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82 Division St
Trenton, ON K8V 4W5

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740 James St
Wallaceburg, ON N8A 2P5

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16 Steel St
Welland, ON L3B 3L9

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1368 Ottawa St
Windsor, ON N8X 2E8

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Burning Questions

Whether you’re new or experienced in the world of legal cannabis, there are still a lot of questions to be answered about purchasing and safety. In our FAQ section, we try our best to answer all inquiries or cannabis questions that might come to mind before or during your purchase.

Currently Viewing:

French River, Alban, ON

Purchasing Health and Safety COVID-19


How do I purchase cannabis online?

It’s easy! To order cannabis products, smoking essentials, or accessories through our online stores, simply follow these steps:

  • Select which products you want and the quantity
  • Add the products to your cart, and check out 
  • Choose a preferred payment method
  • Sign-up for delivery, if applicable to your area

Please note that we advise our clients to settle their bills prior to pick-up or delivery. If this is not possible, you can also choose to settle your bill at our door or cash counter if you have chosen a pick-up service. Please bring a valid ID and the credit card used to make the purchase, if applicable.

Do I need an ID to purchase cannabis?

Yes. You must have a valid ID when purchasing cannabis from any of our stores. You would also need to present your ID when your order is being delivered or picked-up

What is your return policy?

True North Cannabis Co.’s return policy applies for 30 days from the date of your original purchase. To avail of a refund, take note of some of these reminders:

  • You must present the original sales receipt of your purchase
  • All cannabis products and accessories must be in original and unopened packaging
  • Accessories must be in “new” and “unused” condition-- we don’t accept used merchandise
  • Only regular priced items are eligible for refund-- Sale or discounted items are considered final sales
  • All returns and refunds must be processed through the store location where you purchased

What cannabis products are legal in Canada?

Since its legalization in 2018, Canada has placed an excise tax on all products containing THC (flowers, pre-rolls, vaporizers, and cartridges), and added three new product classes for recreational sale: cannabis edibles, cannabis extracts, and cannabis topicals starting May 2019. 

How much product can I order at one time?

When you buy recreational cannabis, you can buy, carry, and share up to 30 grams per purchase. That’s enough weed to roll about 60 joints. The rules are slightly different per province or territory as to where you can use cannabis. 

Do you offer delivery or will I have to pick up my order in person?

We offer free delivery services in some of our select locations such as:

  • Cambridge
  • Chatham
  • Hamilton
  • Niagara Falls
  • Port Colborne
  • Welland

Visit each location’s page to learn about our delivery process and to find out the times of our delivery windows.

For the following locations, we only offer curbside and front-door pick-up:

  • Gravenhurst
  • Huntsville
  • Sarnia
  • Strathroy
  • Windsor

How do I cancel my order?

To cancel your order, simply call the number of the store you are purchasing from before the order gets delivered. Our staff will assist you in your cancellation process. 

Health and Safety

How do I know if your cannabis is safe to consume?

True North Cannabis Co. holds product standards to the highest level. Our cannabis products are carefully tagged by our suppliers and stockists and pass through all standard safety and health protocols. We assure our clients that we don’t sell tampered with, artificial or synthetic cannabis products. 

How should I store my cannabis?

Yes. You must have a valid ID when purchasing cannabis from any of our stores. You would also need to present your ID when your order is being delivered or picked-up

What is your return policy?

It is always recommended to keep your cannabis in airtight containers and keep it in cool, dry places. Moisture acts as the biggest threat to the shelf life of cannabis. Overly moist buds can also pose health consequences due to the growth of mold and mildew. 

On the other hand, losing too much moisture can also change the quality of the flower. The flower can become dry or brittle, losing essential terpenes that can affect the taste and its potency. Luckily, cultivators dry and cure flowers in a proper manner so that the moisture is trapped inside the bud. The moisture is slowly dissipated from the flower without damaging the terpenes and cannabinoids. 

Once the flower bears the perfect moisture content, it is placed into the packaging in which excess oxygen has been removed. Once you take it home, it is key to maintain that balance.

Are there any special precautions I should take when using cannabis?

Generally, consuming cannabis can bear many medicinal benefits and effects that uplift the mood, enhance creativity, and alleviate pain. However, it is still necessary to discuss special precautions and warnings before consuming cannabis in any form.

Pregnancy: Cannabis is unsafe when consumed during pregnancy. Cannabis passes through the placenta and can slow down the development of the fetus. Cannabis consumption during pregnancy is linked with childhood leukemia and abnormalities in the fetus.

Breastfeeding: Cannabis consumption, either by mouth or inhalation, is considered likely unsafe during the breastfeeding phase. The dronabinol (THC) in cannabis passes into breast milk and may cause slowed development in the baby.

Bipolar disorder: Cannabis consumption might worsen symptoms of mania for individuals with bipolar disorder. 

Heart disease: Cannabis consumption can cause rapid heart rate, short-term high blood pressure, and can increase the risk of having a heart attack.

Lung disease: Long-term, heavy smoking can create lung problems. Long-term smoking of cannabis has been associated with lung cancer, and with several cases of emphysema. 

Schizophrenia: Using cannabis could worsen symptoms of schizophrenia. 

Stroke: Engaging in cannabis use after having a stroke might increase the chances of having a second stroke. 

Surgery: Cannabis affects the nervous system, and could slow down the system too much when combined with anesthesia and other medications during and after surgery. Doctors advise cannabis smokers to pause consumption two weeks before a scheduled surgery.

If you are experiencing any of these concerns, it is best to contact your health provider before purchasing or consuming any form of cannabis product.

Is it safe to mix cannabis with alcohol and/or tobacco?

While mixing alcohol and cannabis, or known as “crossfading,” won’t lead to major health problems, it can cause a case of the spins, which can then lead to a nauseating feeling. There are a lot of variables to consider when mixing alcohol with cannabis, including which substance you consume first, and how you consume them. It is important to take into account that individuals can have different reactions to the same mix of cannabis and alcohol. 

Remember that constantly mixing weed and alcohol can have concerning effects over time, such as decreased cognitive function, impaired driving, and a higher risk of dependence. 

On the other hand, mixing cannabis with tobacco is viewed as safe, as it is a common practice. However, it can also develop health concerns in the long run, as smoking tobacco increases the risk of developing lung diseases, heart attacks, hypertension, among others.


What is True North Cannabis Co. doing to ensure products are safe during the COVID-19 pandemic?

True North Cannabis Co. ensures that all of our products are packed safely, passing only the top health standards. Our quality and safety standards extend to the products that we receive from our partnerships with our stockists and brands, so our clients can have peace of mind when shopping from us. 

How can I buy cannabis during the COVID-19 pandemic?

You can still purchase cannabis during the COVID-19 pandemic by simply ordering through our website for curbside pick-up, or for delivery when it is applicable. Our delivery staff ensures that all packages are safe for you to enjoy. 

What COVID-19 safety protocols are in place at True North Cannabis Co.’s stores?

Our operating stores follow a socially distanced protocol, with some of our branches imposing a strict “2 person at a time” service. As we serve our clients, we ensure that all of our staff members follow health protocols, and are tested negative for COVID-19. 

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True North Cannabis has democratized the industry making quality cannabis affordable, and accessible for our customers.

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