Burning Questions

It’s easy! To order cannabis products, smoking essentials, or accessories through our online stores, simply follow these steps:

• Select which products you want and the quantity
• Add the products to your cart, and check out 
• Choose a preferred payment method
• Sign-up for delivery, if applicable to your area

Please note that we advise our clients to settle their bills prior to pick-up or delivery. If this is not possible, you can also choose to settle your bill at our door or cash counter if you have chosen a pick-up service. Please bring a valid ID and the credit card used to make the purchase, if applicable.

Yes. You must have a valid ID when purchasing cannabis from any of our stores. You would also need to present your ID when your order is being delivered or picked-up

At True North Cannabis we care about our guests’ experience with us, and understand that production, packing, and quality issues may occur. To protect our customers and pricing, our policy is that all sales are considered to be final.
There are four exceptions to this policy:

• Damaged products (example: expired, mouldy)
• Defective products (example: pre-loaded vape pen or cartridge doesn’t work)
• Products officially recalled by Health Canada, or the licensed producer themselves
• Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, sold in error, or recalled, you may be eligible for a refund. For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.
Please note that to process the return, you will need to provide your original receipt or a copy of your bank statement for the purchase. All card purchases may take between 3-14 business days to process the return.

Since its legalization in 2018, Canada has placed an excise tax on all products containing THC (flowers, pre-rolls, vaporizers, and cartridges), and added three new product classes for recreational sale: cannabis edibles, cannabis extracts, and cannabis topicals starting May 2019. 

When you buy recreational cannabis, you can buy, carry, and share up to 30 grams per purchase. That’s enough weed to roll about 60 joints. The rules are slightly different per province or territory as to where you can use cannabis. 

We offer free delivery services in some of our select locations such as:

• Cambridge
• Chatham
• Hamilton
• Niagara Falls
• Port Colborne
• Welland

Visit each location’s page to learn about our delivery process and to find out the times of our delivery windows.

For the following locations, we only offer curbside and front-door pick-up:

• Gravenhurst
• Huntsville
• Sarnia
• Strathroy
• Windsor

To cancel your order, simply call the number of the store you are purchasing from before the order gets delivered. Our staff will assist you in your cancellation process. 

True North Cannabis Co. holds product standards to the highest level. Our cannabis products are carefully tagged by our suppliers and stockists and pass through all standard safety and health protocols. We assure our clients that we don’t sell tampered with, artificial or synthetic cannabis products. 

It is always recommended to keep your cannabis in airtight containers and stored in a cool, dry place. Moisture is the biggest threat to the shelf life of cannabis. Overly moist buds can also pose health consequences due to the growth of mould and mildew.  

On the other hand, losing too much moisture can also change the quality of the flower. The flower can become dry or brittle, losing essential terpenes that can affect the taste and its potency. Luckily, cultivators dry and cure flowers in a proper manner so that the moisture is trapped inside the bud. The moisture is slowly dissipated from the flower without damaging the terpenes and cannabinoids.   

Once the flower bears the perfect moisture content, it is placed into the packaging in which excess oxygen has been removed. Once you take it home, it is key to maintain that balance.

It is always recommended to keep your cannabis in airtight containers and keep it in cool, dry places. Moisture acts as the biggest threat to the shelf life of cannabis. Overly moist buds can also pose health consequences due to the growth of mold and mildew. 

On the other hand, losing too much moisture can also change the quality of the flower. The flower can become dry or brittle, losing essential terpenes that can affect the taste and its potency. Luckily, cultivators dry and cure flowers in a proper manner so that the moisture is trapped inside the bud. The moisture is slowly dissipated from the flower without damaging the terpenes and cannabinoids. 

Once the flower bears the perfect moisture content, it is placed into the packaging in which excess oxygen has been removed. Once you take it home, it is key to maintain that balance.

Generally, consuming cannabis can bear many medicinal benefits and effects that uplift the mood, enhance creativity, and alleviate pain. However, it is still necessary to discuss special precautions and warnings before consuming cannabis in any form.

Pregnancy: Cannabis is unsafe when consumed during pregnancy. Cannabis passes through the placenta and can slow down the development of the fetus. Cannabis consumption during pregnancy is linked with childhood leukemia and abnormalities in the fetus.

Breastfeeding: Cannabis consumption, either by mouth or inhalation, is considered likely unsafe during the breastfeeding phase. The dronabinol (THC) in cannabis passes into breast milk and may cause slowed development in the baby.

Bipolar disorder: Cannabis consumption might worsen symptoms of mania for individuals with bipolar disorder. 

Heart disease: Cannabis consumption can cause rapid heart rate, short-term high blood pressure, and can increase the risk of having a heart attack.

Lung disease: Long-term, heavy smoking can create lung problems. Long-term smoking of cannabis has been associated with lung cancer, and with several cases of emphysema. 

Schizophrenia: Using cannabis could worsen symptoms of schizophrenia. 

Stroke: Engaging in cannabis use after having a stroke might increase the chances of having a second stroke. 

Surgery: Cannabis affects the nervous system, and could slow down the system too much when combined with anesthesia and other medications during and after surgery. Doctors advise cannabis smokers to pause consumption two weeks before a scheduled surgery.

If you are experiencing any of these concerns, it is best to contact your health provider before purchasing or consuming any form of cannabis product.

While mixing alcohol and cannabis, or known as “crossfading,” won’t lead to major health problems, it can cause a case of the spins, which can then lead to a nauseating feeling. There are a lot of variables to consider when mixing alcohol with cannabis, including which substance you consume first, and how you consume them. It is important to take into account that individuals can have different reactions to the same mix of cannabis and alcohol. 

Remember that constantly mixing weed and alcohol can have concerning effects over time, such as decreased cognitive function, impaired driving, and a higher risk of dependence. 

On the other hand, mixing cannabis with tobacco is viewed as safe, as it is a common practice. However, it can also develop health concerns in the long run, as smoking tobacco increases the risk of developing lung diseases, heart attacks, hypertension, among others.

True North Cannabis Co. ensures that all of our products are packed safely, passing only the top health standards. Our quality and safety standards extend to the products that we receive from our partnerships with our stockists and brands, so our clients can have peace of mind when shopping from us. 

You can still purchase cannabis during the COVID-19 pandemic by simply ordering through our website for curbside pick-up, or for delivery when it is applicable. Our delivery staff ensures that all packages are safe for you to enjoy. 

Our operating stores follow a socially distanced protocol, with some of our branches imposing a strict “2 person at a time” service. As we serve our clients, we ensure that all of our staff members follow health protocols, and are tested negative for COVID-19.