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Aylmer

115 Talbot St W, Aylmer, ON N5H
1J6, Canada

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Belleville

20 Bridge St W, Belleville, ON K8P
1H7, Canada

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Brantford

153 West St, Brantford, ON N3T
3G4, Canada

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Brighton

43 Main St, Brighton, ON K0K 1H0,
Canada

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Brockville

2107 Parkdale Ave E, Brockville, ON
K6V 5W1, Canada

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Cambridge - King

960 King St E, Cambridge, ON
N3H 3P3, Canada

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Cambridge - Main

51 Main St, Cambridge, ON N1R
1V6, Canada

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Campbellford

52 Bridge St E, Campbellford, ON
K0L 1L0, Canada

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Chatham King

85 King St W, Chatham, ON N7M
1C7, Canada

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Chatham McNaughton

170 McNaughton Ave W,
Chatham, ON N7L 1R4, Canada

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Fort Erie

201 Jarvis St, Fort Erie, ON L2A 2S7,
Canada

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Goderich

4 Courthouse Square, Goderich,
ON N7A 1M3, Canada

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Grand Bend

31 Ontario St N, Grand Bend, ON
N0M 1T0, Canada

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Gravenhurst

125 Muskoka Rd S, Gravenhurst,
ON P1P 1X3, Canada

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Guelph Gordon

951 Gordon St #8B, Guelph, ON
N1G 4S1, Canada

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Guelph Wellington

715 Wellington St W, Guelph, ON
N1H 8L8, Canada

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Hamilton

326 Ottawa St N, Hamilton, ON
L8H 4A1, Canada

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Hanover

513 11th Ave, Hanover, ON N4N 2S3,
Canada

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Huntsville

30 Main St E, Huntsville, ON P1H
2C8, Canada

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Kapuskasing

18 Circle St, Kapuskasing, ON P5N
1P4, Canada

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Kitchener

4396 King St E #1, Kitchener, ON
N2P 2G4, Canada

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Leamington

3 Erie St S, Leamington, ON N8H
3A6, Canada

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Listowel

780 Wallace Ave N, Listowel, ON
N4W 1M2, Canada

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Midland

212 King St #1, Midland, ON L4R
3L9, Canada

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Mississauga

1370 Dundas St E #7, Mississauga,
ON L4Y 4G4, Canada

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Napanee

7 Market Square, Napanee, ON
K7R 1R3, Canada

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New Liskeard

324 Whitewood Ave W, New
Liskeard, ON P0J 1P0, Canada

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Niagara Falls

4695 Queen St, Niagara Falls, ON
L2E 2L9, Canada

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North Bay Main

496 Main St E, North Bay, ON P1B
1B5, Canada

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Oshawa

1076 Cedar St, Oshawa, ON L1J
3R9, Canada

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Ottawa

1262 Wellington St. W, Ottawa, ON
K1Y 3A5, Canada

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Owen Sound

978 3rd Ave E, Owen Sound, ON
N4K 2K9, Canada

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Parry Sound

34 Seguin St, Parry Sound, ON P2A
1B1, Canada

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Port Colborne

349 King St, Port Colborne, ON L3K
4H2, Canada

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Sarnia

129 Mitton St S, Sarnia, ON N7T
3C5, Canada

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Sault St Marie

898 Queen St E, Sault Ste. Marie,
ON P6A 1Y7, Canada

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Simcoe

22 Robinson St, Simcoe, ON N3Y
1W4, Canada

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St. Catharines

92 Pelham Rd, St. Catharines, ON
L2S 1T1, Canada

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Stratford

673 Ontario St, Stratford, ON N5A
3J6, Canada

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Strathroy

51 Front St W, Strathroy, ON N7G
1X6, Canada

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Sudbury

372 Riverside Dr, Sudbury, ON P3E
4K3, Canada

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Tillsonburg

110 Broadway, Tillsonburg, ON
N4G 3P6, Canada

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Timmins Riverside Drive

670 Riverside Dr, Timmins, ON
P4N 3V9, Canada

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Timmins Third Ave

214 3rd Ave, Timmins, ON P4N 1E1,
Canada

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Trenton

82 Division St, Trenton, ON K8V
4W5, Canada

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Wallaceburg

740 James St, Wallaceburg, ON
N8A 2P5, Canada

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Welland

16 Steel St, Welland, ON L3B 3L9,
Canada

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Windsor

1368 Ottawa St, Windsor, ON N8X
2E8, Canada

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Burning Questions

Whether you’re new or experienced in the world of legal cannabis, there are still a lot of questions to be answered about purchasing and safety. In our FAQ section, we try our best to answer all inquiries or cannabis questions that might come to mind before or during your purchase.

Currently Viewing:

French River, Alban, ON

Purchasing Health and Safety COVID-19

Purchasing

How do I purchase cannabis online?

It’s easy! To order cannabis products, smoking essentials, or accessories through our online stores, simply follow these steps:

  • Select which products you want and the quantity
  • Add the products to your cart, and check out 
  • Choose a preferred payment method
  • Sign-up for delivery, if applicable to your area

Please note that we advise our clients to settle their bills prior to pick-up or delivery. If this is not possible, you can also choose to settle your bill at our door or cash counter if you have chosen a pick-up service. Please bring a valid ID and the credit card used to make the purchase, if applicable.

Do I need an ID to purchase cannabis?

Yes. You must have a valid ID when purchasing cannabis from any of our stores. You would also need to present your ID when your order is being delivered or picked-up

What is your return policy?

At True North Cannabis we care about our guests’ experience with us, and understand that production, packing, and quality issues may occur. To protect our customers and pricing, our policy is that all sales are considered to be final.
There are four exceptions to this policy:

  • Damaged products (example: expired, mouldy)
  • Defective products (example: pre-loaded vape pen or cartridge doesn’t work)
  • Products officially recalled by Health Canada, or the licensed producer themselves
  • Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, sold in error, or recalled, you may be eligible for a refund. For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.
Please note that to process the return, you will need to provide your original receipt or a copy of your bank statement for the purchase. All card purchases may take between 3-14 business days to process the return.

What cannabis products are legal in Canada?

Since its legalization in 2018, Canada has placed an excise tax on all products containing THC (flowers, pre-rolls, vaporizers, and cartridges), and added three new product classes for recreational sale: cannabis edibles, cannabis extracts, and cannabis topicals starting May 2019. 

How much product can I order at one time?

When you buy recreational cannabis, you can buy, carry, and share up to 30 grams per purchase. That’s enough weed to roll about 60 joints. The rules are slightly different per province or territory as to where you can use cannabis. 

Do you offer delivery or will I have to pick up my order in person?

We offer free delivery services in some of our select locations such as:

  • Cambridge
  • Chatham
  • Hamilton
  • Niagara Falls
  • Port Colborne
  • Welland

Visit each location’s page to learn about our delivery process and to find out the times of our delivery windows.

For the following locations, we only offer curbside and front-door pick-up:

  • Gravenhurst
  • Huntsville
  • Sarnia
  • Strathroy
  • Windsor

How do I cancel my order?

To cancel your order, simply call the number of the store you are purchasing from before the order gets delivered. Our staff will assist you in your cancellation process. 

Health and Safety

How do I know if your cannabis is safe to consume?

True North Cannabis Co. holds product standards to the highest level. Our cannabis products are carefully tagged by our suppliers and stockists and pass through all standard safety and health protocols. We assure our clients that we don’t sell tampered with, artificial or synthetic cannabis products. 

How should I store my cannabis?

It is always recommended to keep your cannabis in airtight containers and stored in a cool, dry place. Moisture is the biggest threat to the shelf life of cannabis. Overly moist buds can also pose health consequences due to the growth of mould and mildew.  

On the other hand, losing too much moisture can also change the quality of the flower. The flower can become dry or brittle, losing essential terpenes that can affect the taste and its potency. Luckily, cultivators dry and cure flowers in a proper manner so that the moisture is trapped inside the bud. The moisture is slowly dissipated from the flower without damaging the terpenes and cannabinoids.   

Once the flower bears the perfect moisture content, it is placed into the packaging in which excess oxygen has been removed. Once you take it home, it is key to maintain that balance.

What is your return policy?

It is always recommended to keep your cannabis in airtight containers and keep it in cool, dry places. Moisture acts as the biggest threat to the shelf life of cannabis. Overly moist buds can also pose health consequences due to the growth of mold and mildew. 

On the other hand, losing too much moisture can also change the quality of the flower. The flower can become dry or brittle, losing essential terpenes that can affect the taste and its potency. Luckily, cultivators dry and cure flowers in a proper manner so that the moisture is trapped inside the bud. The moisture is slowly dissipated from the flower without damaging the terpenes and cannabinoids. 

Once the flower bears the perfect moisture content, it is placed into the packaging in which excess oxygen has been removed. Once you take it home, it is key to maintain that balance.

Are there any special precautions I should take when using cannabis?

Generally, consuming cannabis can bear many medicinal benefits and effects that uplift the mood, enhance creativity, and alleviate pain. However, it is still necessary to discuss special precautions and warnings before consuming cannabis in any form.

Pregnancy: Cannabis is unsafe when consumed during pregnancy. Cannabis passes through the placenta and can slow down the development of the fetus. Cannabis consumption during pregnancy is linked with childhood leukemia and abnormalities in the fetus.

Breastfeeding: Cannabis consumption, either by mouth or inhalation, is considered likely unsafe during the breastfeeding phase. The dronabinol (THC) in cannabis passes into breast milk and may cause slowed development in the baby.

Bipolar disorder: Cannabis consumption might worsen symptoms of mania for individuals with bipolar disorder. 

Heart disease: Cannabis consumption can cause rapid heart rate, short-term high blood pressure, and can increase the risk of having a heart attack.

Lung disease: Long-term, heavy smoking can create lung problems. Long-term smoking of cannabis has been associated with lung cancer, and with several cases of emphysema. 

Schizophrenia: Using cannabis could worsen symptoms of schizophrenia. 

Stroke: Engaging in cannabis use after having a stroke might increase the chances of having a second stroke. 

Surgery: Cannabis affects the nervous system, and could slow down the system too much when combined with anesthesia and other medications during and after surgery. Doctors advise cannabis smokers to pause consumption two weeks before a scheduled surgery.

If you are experiencing any of these concerns, it is best to contact your health provider before purchasing or consuming any form of cannabis product.

Is it safe to mix cannabis with alcohol and/or tobacco?

While mixing alcohol and cannabis, or known as “crossfading,” won’t lead to major health problems, it can cause a case of the spins, which can then lead to a nauseating feeling. There are a lot of variables to consider when mixing alcohol with cannabis, including which substance you consume first, and how you consume them. It is important to take into account that individuals can have different reactions to the same mix of cannabis and alcohol. 

Remember that constantly mixing weed and alcohol can have concerning effects over time, such as decreased cognitive function, impaired driving, and a higher risk of dependence. 

On the other hand, mixing cannabis with tobacco is viewed as safe, as it is a common practice. However, it can also develop health concerns in the long run, as smoking tobacco increases the risk of developing lung diseases, heart attacks, hypertension, among others.

COVID-19

What is True North Cannabis Co. doing to ensure products are safe during the COVID-19 pandemic?

True North Cannabis Co. ensures that all of our products are packed safely, passing only the top health standards. Our quality and safety standards extend to the products that we receive from our partnerships with our stockists and brands, so our clients can have peace of mind when shopping from us. 

How can I buy cannabis during the COVID-19 pandemic?

You can still purchase cannabis during the COVID-19 pandemic by simply ordering through our website for curbside pick-up, or for delivery when it is applicable. Our delivery staff ensures that all packages are safe for you to enjoy. 

What COVID-19 safety protocols are in place at True North Cannabis Co.’s stores?

Our operating stores follow a socially distanced protocol, with some of our branches imposing a strict “2 person at a time” service. As we serve our clients, we ensure that all of our staff members follow health protocols, and are tested negative for COVID-19. 

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