Return Policy

At True North Cannabis we care about our guests’ experience with us, and understand that production, packing, and quality issues may occur. To protect our customers and pricing, our policy is that all sales are considered to be final. 

There are four exceptions to this policy:

• Damaged products (example: expired, mouldy)
• Defective products (example: pre-loaded vape pen or cartridge doesn’t work)
• Products officially recalled by Health Canada, or the licensed producer themselves
• Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, sold in error, or recalled, you may be eligible for a refund. For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

Please note that to process the return, you will need to provide your original receipt, or a copy of your bank statement for the purchase. All card purchases may take between 3-14 business days to process the return.

FREQUENTLY ASKED QUESTIONS

HOW DO I RETURN A PRODUCT?

All sales are considered final. There are four exceptions for cannabis and cannabis-derived products:

• Damaged products (example: expired, mouldy)
• Defective vape products (example: pre-loaded vape pen or cartridge doesn’t work)
• Products officially recalled by Health Canada, or the licensed producer themselves
• Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, recalled, or sold in error, you may be eligible for a refund.

Please note that for damaged or defective products, you must provide the original packaging in order to confirm the lot/production number.

For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

You may return products that meet the above criteria in-person (with a receipt) to the location from which you made your purchase:

DO I NEED A RECEIPT?

Yes, you will need to provide your original receipt, or a copy of your bank statement for the purchase.

CAN I RETURN CANNABIS ACCESSORIES OR ANCILLARY ITEMS?

For hygienic reasons, all smokeware and accessories used to aid in the inhalation, consumption, or application of cannabis/cannabis derived product(s) are final sale.

CAN I EXCHANGE MY PRODUCT FOR A DIFFERENT ONE?

We do not offer product exchanges. A product can only be returned if it’s damaged, defective, recalled, or sold in error. If that happens, you will be refunded and can choose to purchase any other product in our stores.

WILL I GET BACK WHAT I ORIGINALLY PAID FOR THE PRODUCT?

A product can only be returned if it’s damaged, defective, recalled, or sold in error. If your product is eligible for return, you will be granted :

• A Refund equal to the value of the defective item

CAN I RETURN A PRODUCT AFTER I’VE OPENED THE PACKAGE?

No, all sales are final with the exception of damaged, defective, or recalled products. For those products sold in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

Please note that defective vape cartridges must be tested by staff to verify the defect.

I DIDN’T MEAN TO OPEN THE PACKAGE. CAN I STILL RETURN IT?

Sorry, but we cannot accept opened packages unless the product was damaged, defective, or officially recalled.

IF I DON’T LIKE THE EXPERIENCE OF THE PRODUCT, CAN I RETURN IT?

Sorry, but no. We recommend that you buy the smallest size possible if you are trying a new product.

IF MY PRODUCT IS DEFECTIVE OR DAMAGED, CAN I RETURN IT?

Products may be eligible for return if they are expired, mouldy, or they don’t work.

HOW LONG DO I HAVE TO RETURN A CANNABIS PRODUCT AFTER I PURCHASE IT?

Cannabis products may only be returned if they are damaged, defective, recalled, or sold in error. Please request your return within two days of the purchase date.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once we determine that your product is eligible for return, we will provide you with a refund to the original method of payment. In some cases processing time could be up to 48hours

HOW WILL MY PAYMENT FOR A RETURN BE REFUNDED?

Your refund will be made to the original method of payment.

WHAT IF MY PRODUCT IS EMPTY?

For the store to assist you further, clear evidence of the product being empty upon breaking all seals (e.g. a video of yourself opening the container for the first time) must be provided to the store. If your product is empty and you are able to provide clear proof, we will provide you with store credit equal to the item’s value and will assist you in getting in contact with the Licensed Producer for a full refund. We are unable to issue refunds for empty products.