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Acton

352 Queen st
E Unit 4 L7J 1W6

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Aylmer

115 Talbot St W
Aylmer, ON N5H 1J6

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Belleville

20 Bridge St W.
Belleville, ON K8P 1H7

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Brantford

153 West St
Brantford, ON N3T 3G4

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Brighton

43 Main St,
Brighton, Ontario K0K1H0

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Brockville

2107 Parkdale Ave
Brockville K6V 0B4

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Cambridge - King

3-960 King St E
Cambridge, ON N3H 3P3

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Cambridge - Main

51 Main St
Cambridge, ON N1R 1V6

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Campbellford

52 Bridge Street E
Campbellford, ON K0L 1K0

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Chatham King

85 King St W
Chatham, ON N7M 1C7

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Chatham McNaughton

9-170 McNaughton Ave
Chatham, ON N7L1R4

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Cornwall

25-27 Second St E,
Cornwall, ON K6H 1YN

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Elliot Lake

17 Manitoba Rd,
Elliot lake on, P5A 2A6

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Fort Erie

201 Jarvis St.
Fort Erie, ON L2A 2S7

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Goderich

4 Courthouse Square,
Goderich, ON N7A 1M3

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Grand Bend

31 Ontario St N
Grand Bend, ON N0M 1T0

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Gravenhurst

125 Muskoka Rd S
Gravenhurst, ON P1P 1X3

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Hamilton

326 Ottawa St N
Hamilton, ON L8H 4A1

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Hanover

513 11th Avenue
Hanover, Ontario N4N 2S3

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Huntsville

30 Main St E
Huntsville, ON P1H 2C8

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Leamington

11 Erie St S,
Leamington, ON N8H 3A6

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Listowel

780 Wallace Ave N
Listowel, ON N4W 1M2

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Midland

212 King St #1
Midland, ON L4R 3L9

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Napanee

7 Market Square Napanee
Ontario K7R 1J4

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New Liskeard

324 Whitewood Ave W
Temiskaming Shores, ON P0J 1P0

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Niagara Falls

4695 Queen St
Niagara Falls, ON L2E 2L9

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North Bay Algonquin

1720 Algonquin Ave
North Bay, ON P6A 1Y7

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North Bay Main

496 Main St. East
North Bay, ON P1B 1B5

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Oshawa

UNIT-3 1076 Cedar St,
Oshawa, Ontario L1J 3R9

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Ottawa

1262 Wellington St. W,
Ottawa, ON K1Y 3A5

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Owen Sound

978 3rd Avenue E
Owen Sound, ON N4K 2K9

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Parry Sound

34 Seguin St
Parry Sound, ON P2A 1B1

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Port Colborne

349 King St
Port Colborne, ON L3K 4H2

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Sarnia

129 Mitton St S
Sarnia, ON N7T 3C5

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Sault St Marie

898 Queen St. E
St Sault St Marie, ON P6A 1Y7

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Simcoe

22 Robinson St
Simcoe, ON N3Y 1W4,

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St. Catharines

92 Pelham Rd
St. Catharines, ON L2S 1T1

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Stratford

673 Ontario St
Stratford, ON N5A 3J6

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Strathroy

51 Front St W
Strathroy, ON N7G 1X6

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Sudbury

372 Riverside Drive
Sudbury, ON P3E 4K3

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Tillsonburg

110 Broadway
Tillsonburg, ON N4G 3P6

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Timmins Riverside Drive

211 Craig St.
Timmins, ON P4N 4A2

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Timmins Third Ave

214 3rd Ave,
Timmins, ON P4N 1E1

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Trenton

82 Division St
Trenton, ON K8V 4W5

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Wallaceburg

740 James St
Wallaceburg, ON N8A 2P5

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Welland

16 Steel St
Welland, ON L3B 3L9

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Windsor

1368 Ottawa St
Windsor, ON N8X 2E8

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Return Policy

At True North Cannabis we care about our guests’ experience with us, and understand that production, packing, and quality issues may occur. To protect our customers and pricing, our policy is that all sales are considered to be final. 

There are four exceptions to this policy:

  • Damaged products (example: expired, mouldy)
  • Defective products (example: pre-loaded vape pen or cartridge doesn’t work)
  • Products officially recalled by Health Canada, or the licensed producer themselves
  • Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, sold in error, or recalled, you may be eligible for a refund. For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

Please note that to process the return, you will need to provide your original receipt, or a copy of your bank statement for the purchase.

 

FREQUENTLY ASKED QUESTIONS

 

HOW DO I RETURN A PRODUCT?

All sales are considered final. There are four exceptions for cannabis and cannabis-derived products:

  • Damaged products (example: expired, mouldy)
  • Defective vape products (example: pre-loaded vape pen or cartridge doesn’t work)
  • Products officially recalled by Health Canada, or the licensed producer themselves
  • Products sold in error (example: incorrect product sold, over/undersold, product not received)

If a product has been found to be damaged, defective, recalled, or sold in error, you may be eligible for a refund.

Please note that for damaged or defective products, you must provide the original packaging in order to confirm the lot/production number.

For products sold in error, only unopened products with the excise stamp intact that have no signs of visible tampering may be returned with a receipt.

You may return products that meet the above criteria in-person (with a receipt) to the location from which you made your purchase:

 

DO I NEED A RECEIPT?

Yes, you will need to provide your original receipt, or a copy of your bank statement for the purchase.

 

CAN I RETURN CANNABIS ACCESSORIES OR ANCILLARY ITEMS?

For hygienic reasons, all smokeware and accessories used to aid in the inhalation, consumption, or application of cannabis/cannabis derived product(s) are final sale.

 

CAN I EXCHANGE MY PRODUCT FOR A DIFFERENT ONE?

We do not offer product exchanges. A product can only be returned if it’s damaged, defective, recalled, or sold in error. If that happens, you will be refunded and can choose to purchase any other product in our stores.

 

WILL I GET BACK WHAT I ORIGINALLY PAID FOR THE PRODUCT?

A product can only be returned if it’s damaged, defective, recalled, or sold in error. If your product is eligible for return, you will be granted :

  • A Refund equal to the value of the defective item

CAN I RETURN A PRODUCT AFTER I’VE OPENED THE PACKAGE?

No, all sales are final with the exception of damaged, defective, or recalled products. For those products sold in error, only unopened products that have no signs of visible tampering may be returned with a receipt.

Please note that defective vape cartridges must be tested by staff to verify the defect.

 

I DIDN’T MEAN TO OPEN THE PACKAGE. CAN I STILL RETURN IT?

Sorry, but we cannot accept opened packages unless the product was damaged, defective, or officially recalled.

 

IF I DON’T LIKE THE EXPERIENCE OF THE PRODUCT, CAN I RETURN IT?

Sorry, but no. We recommend that you buy the smallest size possible if you are trying a new product.

 

IF MY PRODUCT IS DEFECTIVE OR DAMAGED, CAN I RETURN IT?

Products may be eligible for return if they are expired, mouldy, or they don’t work.

 

HOW LONG DO I HAVE TO RETURN A CANNABIS PRODUCT AFTER I PURCHASE IT?

Cannabis products may only be returned if they are damaged, defective, recalled, or sold in error. Please request your return within two days of the purchase date.

 

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once we determine that your product is eligible for return, we will provide you with a refund to the original method of payment. In some cases processing time could be up to 48hours

 

HOW WILL MY PAYMENT FOR A RETURN BE REFUNDED?

Your refund will be made to the original method of payment.

 

WHAT IF MY PRODUCT IS EMPTY?

For the store to assist you further, clear evidence of the product being empty upon breaking all seals (e.g. a video of yourself opening the container for the first time) must be provided to the store. If your product is empty and you are able to provide clear proof, we will provide you with store credit equal to the item’s value and will assist you in getting in contact with the Licensed Producer for a full refund. We are unable to issue refunds for empty products.

Contact Us

If you have any questions about these or concerns about our return policy, please contact us.

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