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Aylmer

115 Talbot St W
Aylmer, ON N5H 1J6

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Belleville

20 Bridge St W.
Belleville, ON K8P 1H7

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Brantford

153 West St
Brantford, ON N3T 3G4

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Brockville

2107 Parkdale Ave
Brockville K6V 0B4

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Cambridge Galt

51 Main St
Cambridge, ON N1R 1V6

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Cambridge Preston

3-960 King St E
Cambridge, ON N3H 3P3

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Chatham

85 King St W
Chatham, ON N7M 1C7

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Goderich

4 Courthouse Square,
Goderich, ON N7A 1M3

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Grand Bend

31 Ontario St S
Grand Bend, ON N0M 1T0

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Gravenhurst

125 Muskoka Rd S
Gravenhurst, ON P1P 1X3

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Hamilton

326 Ottawa St N
Hamilton, ON L8H 4A1

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Hanover

513 11th Avenue
Hanover, Ontario N4N 2S3

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Huntsville

30 Main St E
Huntsville, ON P1H 2C8

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Leamington

11 Erie St S,
Leamington, ON N8H 3A6

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Listowel

780 Wallace Ave N
Listowel, ON N4W 1M2

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Niagara Falls

4695 Queen St
Niagara Falls, ON L2E 2L9

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Ottawa

1262 Wellington St. W,
Ottawa, ON K1Y 3A5

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Owen Sound

978 3rd Avenue E
Owen Sound, ON N4K 2K9

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Port Colborne

349 King St
Port Colborne, ON L3K 4H2

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Sarnia

129 Mitton St S
Sarnia, ON N7T 3C5

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Simcoe

22 Robinson St
Simcoe, ON N3Y 1W4,

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St. Catharines

92 Pelham Rd
St. Catharines, ON L2S 1T1

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Stratford

673 Ontario St
Stratford, ON N5A 3J6

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Strathroy

51 Front St W
Strathroy, ON N7G 1X6

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Tillsonburg

110 Broadway
Tillsonburg, ON N4G 3P6

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Trenton

82 Division St
Trenton, ON K8V 4W5

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Wallaceburg

740 James St
Wallaceburg, ON N8A 2P5

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Welland

16 Steel St
Welland, ON L3B 3L9

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Windsor

1368 Ottawa St
Windsor, ON N8X 2E8

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Return Policy

 

True North Cannabis recommends that you carefully research the product you intend to purchase. If you would like any additional information about a product before making a purchase, please visit one of our locations. We have a team of friendly, experienced, and very knowledgeable budtenders who are happy to help you.

 

True North Cannabis Return Policy

 

True North Cannabis offers a 14 day Return Policy on all cannabis products. Customers may return any cannabis product in original condition for a refund within 14 days of delivery. The Customer will be refunded via the original payment method used for the purchase.  Accessories are final sale. Any defective accessory may be eligible for an instore credit.

    • All discounted or sale orders are final sale.
    • We cannot, accept returns for products that have been used. (unless there is a recall from the supplier or the product is damaged)

 

Non-returnable item includes:

    • Gift cards
    • Any open and used item unless defective or recalled
    • Some health and personal care items

What does original condition mean?

  • The product must be in the original, sealed condition in which it was received by the customer

Do I need a receipt?

  • You will be required to validate your order information

How will I receive my refund?

  • The refund will be issued via the original payment method used for the purchase.

How do I return a product?

  • To return a product, please visit the location the original purchase was made.

We reserve the right, at our sole discretion, to reject any return that does not comply with the foregoing requirements.

 

Exchange Policy

Exchanges are offered within 30 days of purchase for products that are damaged or defective. Only new, unused products will be accepted for exchange.

Contact Us

If you have any questions about these or concerns about our return policy, please contact us.

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